Questions
What items do you buy?
We buy secondhand clothing for children up through size 12 and shoes up to 3Y.
Clothing must be in excellent, ready-to-wear condition. We cannot accept clothing with any visible wear, including damage, stains, fading, and pilling.
We’re extremely selective on infant clothing under 12 months. We cannot accept items from value brands (e.g., Carter’s, Cat & Jack, etc.) in these sizes.
Across all sizes, we’re more likely to accept items from better brands.
All clothing must include an intact inside label that includes the brand name, size, and care instructions.
Shoes must be new or like-new.
We cannot accept:
- Underwear
- Socks
- Baby basics - e.g., bodysuits, leggings, etc.
- Jewelry
- Clothing with drawstrings in the hood or neck area or any other clothing with drawstrings that can be pulled out
- Sleep sacks and blankets
- Toys and books
- Costumes
- Baby gear of any kind
What brands do you accept?
We’re more likely to accept better brands. Some of our favorite brands include Adidas, Boden, Crewcuts, Hanna Andersson, Janie & Jack, Lola & The Boys, Magnetic Me, North Face, Patagonia, Pink Chicken, PixieLane, Ralph Lauren, Rylee & Cru, Tea Collection, Vineyard Vines, and Zara.
Value brands are less likely to be accepted. For items from these brands to be accepted, they must truly exceptional and in like-new condition. For infant clothing, we do not accept any items from value brands (though may make an exception for holiday items with tags). Value brands that we're less likely to accept include:
- Arizona Jean Co
- Art Class
- Carters
- Cat and Jack
- Cherokee
- Circo
- Crazy 8
- Faded Glory
- First Impressions
- Gerber
- George
- H&M
- Hartstrings
- Jumping Beans
- Kitestrings
- Okie Dokie
- Old Navy
- Primark
- Sonoma
- The Children's Place
- Wonder Nation
Why might you not buy an item?
Reasons that we may not buy a given item include:
- Significant signs of wear or damage;
- Item is isn't what our customers look to us for; and
- We have too many similar items in our inventory.
Do you take clothing for all seasons?
Yes! We buy clothing for all seasons, all year round.
Do you buy and sell toys and gear?
No, unfortunately.
How do I get my items to you?
There are three convenient options:
- Drop off at our children's clothing shop
No appointment necessary. We're located at the Monroe Center for the Arts (720 Monroe Street, Suite E410, Hoboken, NJ 07030.
- Schedule pick up from your home in Hoboken or Jersey City
Click here to schedule pick up – free when selling 10+ items in Hoboken or Jersey City. Please note that pick ups are only available on Fridays.
- Ship items
Click here to request a pre-paid shipping label to send your items to us.
What happens after my items are dropped off?
We will take a couple of weeks to evaluate your items’ condition and fit with our customers’ preferences. We will then email you an offer to buy the items that we think our customers will love. You can receive your pay-out via check, Venmo, or store credit.
How do you compare to consignment?
We buy all items outright, meaning that you will be paid as soon as the item is accepted which offers some big benefits compared to consignment.
While consignment pay-outs may be a bit higher than our pay-outs, the downside of consignment is that you must wait until the item sells to receive the pay-out, which can take months. If an item on consignment doesn’t sell, you don’t receive any pay-out.
When you sell to Bounce Mkt, you get paid as soon as your item is accepted and there is no risk of not getting paid if an item doesn’t sell. Additionally, if you opt for a store credit, the pay-out is comparable to most of the consignment shops out there.
What do you do with clothes and shoes that aren’t accepted?
If we do not accept an item, you always have the option to take it back by either picking it up at our workshop within 7 days of receiving the offer or having the item shipped to you. If the item is shipped to you, there will be a shipping and handling charge of $12.99
If you do not want to take back the items, we can pass them onto a textile recycler or local nonprofit.
What is the condition of the pre-loved items you sell?
We maintain strict quality standards. Every item that we sell is in excellent condition with few, if any, visible signs of wear.
What measures do you take to ensure that items are in good condition and clean?
Condition
We evaluate items for wear and tear, only selling items in good condition with no damage and little to no signs of previous use.
Hygiene
All clothing items are laundered or, if applicable, dry cleaned. [Note, items that have the original tags, and thus have never been properly worn, are not laundered/dry cleaned.]
What are your shipping options?
|
Shipping Method |
Cost |
|
Pick up at our workshop Open 10 AM – 5 PM Tuesday – Friday & 10 AM – 2 PM on Saturday |
Free |
|
Local delivery within Hoboken, NJ Available on Fridays only |
Free - $25 Minimum Order |
|
USPS/UPS/FedEx |
Cost is calculated at checkout for other orders |
What is your return policy?
Returns must be requested within 14 days of receiving the items. The items must be in the same condition they were received and have the tags attached to be eligible for a return.
Items bought on sale are final and not eligible for return.
If you would prefer to ship your return, simply request a return by sending an email to orders@bouncemkt.com or submit your details in the form provided including your order number, items to be returned, and reason for the return. We will then send you a prepaid shipping label. The cost of shipping will be deducted from the final credit amount.
If you have any questions or your return does not meet the above requirements, please send us an email and we will work with you to resolve the issue.
What is your mission?
Bounce Mkt is on a mission to keep kids’ clothes out of the garbage and in the closets of families in our community.
The problem is that many parents don’t consider secondhand today; it can be seen as being second-best.
That’s why we’re committed to change how people think about and interact with the secondhand market. We’re creating a new kind of secondhand experience that is effortless, trusted, and impactful. By showing parents that they don't need to compromise shopping secondhand, we convince parents to buy used, not new, for their kids.
How do you responsibly discard clothing that is not sold?
We give clothing to HELPSY, a for-profit B-Corp clothing collection and recycling company that is committed to keeping clothes from entering the waste system. We also give local nonprofits, Round2Resources and In Jesus' Name Charities, the opportunity to take any unsold clothes.
Still have questions?
Please feel free to submit your questions on any one of the pages listed here in FAQs or submit your question in the form provided. You can also contact us anytime at hello@bouncemkt.com or call (551) 256-0788.